Common Issues & Solutions

Having trouble? Here are solutions to common issues.

Sign-In Issues

Can't sign in

• Make sure you're using the correct email address
• Check your spam/junk folder for the magic link
• Request a new magic link if the previous one expired
• Clear browser cache and try again
• Try a different browser

Magic link email not received

• Check spam/junk folder
• Ensure email address is correct
• Wait a few seconds and request again
• Try using social sign-in (Google/Facebook) instead

Guest Management Issues

Can't add more guests

• Check your plan's guest limit
• Consider upgrading your plan
• Remove duplicate entries

Import not working

• Use our CSV template
• Check for special characters
• Ensure required fields are filled

RSVP Issues

Guests can't access RSVP link

• Ensure event is published
• Check the link is correct
• Verify RSVP deadline hasn't passed

Responses not showing

• Refresh your dashboard
• Check guest email addresses
• Allow time for syncing

Payment Issues

Payment failed

• Check card details
• Ensure sufficient funds
• Try a different payment method

Didn't receive receipt

• Check spam folder
• Contact support with transaction ID

---

Issue not listed? Email us at steven@printrail.com