Frequently Asked Questions

Find answers to the most common questions about STEVEN.

Account Questions

How do I create an account?

Visit steven.printrail.com/sign-up and register with email (magic link) or social login (Google/Facebook).

STEVEN uses passwordless authentication - no passwords needed! Simply enter your email and we'll send you a magic link. Click the link in your email to sign in instantly.

I didn't receive my magic link

Check your spam/junk folder. If it's not there, try again - magic links are sent within seconds. Make sure you're using the same email you registered with.

Can I change my email address?

Yes, go to Profile Settings to update your email.

Event Questions

How many guests can I add?

Depends on your plan: STEVEN Starter (50), STEVEN Plus (200), STEVEN Pro (500 per event).

Can I have multiple events?

STEVEN Starter and STEVEN Plus allow 1 event. STEVEN Pro allows up to 5.

How do I publish my event?

You need STEVEN Plus or Pro to publish and enable RSVP collection.

RSVP Questions

Why can't guests RSVP?

Make sure your event is published (requires STEVEN Plus or Pro).

How do guests access the RSVP link?

Share the unique link or QR code generated after publishing.

Payment Questions

What payment methods do you accept?

We accept credit/debit cards, processed securely through our payment partner, Polar.

Is my payment secure?

Yes, all payments are processed through secure payment gateways.

Still have questions? Contact us at steven@printrail.com