Steven by PrinTrail

Terms of Service

Introduction

Welcome to Steven by PrinTrail! These Terms of Service ("Terms") govern your use of our events management system. By accessing or using Steven by PrinTrail, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our service.

Subscription Plans and Payment Terms

We offer various subscription plans including one-time payments and recurring subscriptions. The specific terms for each are as follows:

One-Time Payment (StarterPlus Plan)

  • One-time payments are non-refundable once the service is activated
  • Access to premium features remains active until 30 days after your specified event date
  • After this period, your account will revert to the free Starter plan
  • To regain premium features for a new event, a new one-time payment is required
  • Event data remains accessible in read-only mode after the premium period ends

Recurring Subscriptions (Pro and Enterprise Plans)

  • Monthly subscriptions are billed on the same date each month
  • Annual subscriptions are billed once per year with a 20% discount
  • Subscription cancellations take effect at the end of the current billing period
  • No partial refunds are provided for unused portions of the billing period
  • Event data remains accessible for 30 days after subscription ends

Service Limitations and Termination

We reserve the right to implement the following service limitations:

  • Automatic downgrade to Starter plan if payment fails or subscription expires
  • Restriction of premium features access after payment/subscription termination
  • Data export options available for 30 days after service termination
  • Account suspension for violation of terms or misuse of service
  • Service termination with notice for extended periods of inactivity

Account Status Changes

Your account status may change under the following circumstances:

  • Failed payments: Premium features suspended until payment resolution
  • Subscription expiration: Automatic downgrade to Starter plan
  • Event completion (One-time payment): Transition to read-only mode after 30 days
  • Plan downgrades: Feature access adjusted to match new plan limits
  • Account deletion: 30-day grace period for data export

Refund Policy

Our refund policy is as follows:

  • One-time payments are non-refundable once service is activated
  • Monthly subscriptions are non-refundable for the current billing period
  • Annual subscriptions may be eligible for partial refund within 14 days of purchase
  • Technical issues will be addressed through service credits or extended access
  • Disputed charges must be reported within 30 days of the transaction

Payment Methods

We currently accept the following payment methods:

  • Bank Transfers:
    • BPI
    • BDO
    • UnionBank
  • QR Code Payments:
    • GCash
    • Maya
  • All payments must be confirmed with proof of payment
  • Service activation occurs after payment verification

Grace Periods and Plan Transitions

The following terms apply to service transitions and grace periods:

  • A 7-day grace period is provided for all plan transitions
  • During the grace period:
    • Users must reduce guest count to match new plan limits
    • Only one event will remain accessible
    • Events cannot be deleted during this period
    • Access to premium features continues
  • After the grace period:
    • Account automatically downgrades to comply with plan limits
    • Additional events become read-only
    • Guest lists exceeding plan limits become read-only

Service Availability and Maintenance

We strive to maintain high service availability with the following terms:

  • Regular system maintenance will be performed during off-peak hours
  • Critical updates may require brief service interruptions
  • We maintain regular backups of all user data
  • Service interruptions will be announced when possible
  • No compensation is provided for standard maintenance downtime

Data Limitations and Management

The following rules apply to data management across different plans:

  • Guest Limits:
    • Starter: Maximum 50 guests
    • StarterPlus: Maximum 150 guests
    • Pro: Maximum 200 guests per event
    • Enterprise: Base 300 guests per event
  • When exceeding plan limits:
    • Users must reduce guest count to match plan limits
    • No new guests can be added until within plan limits
    • Existing guest data remains accessible in read-only mode
  • Event Management:
    • Events cannot be deleted during grace periods
    • One primary event remains fully accessible
    • Additional events become read-only when exceeding plan limits

Data Retention and Access

After service termination or plan downgrade:

  • Event data remains accessible in read-only mode for 30 days
  • Premium feature data is archived but recoverable upon plan reactivation
  • Data export options remain available during the grace period
  • After 30 days, archived data may be permanently deleted

Acceptance of Terms

By using Steven by PrinTrail, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of Steven by PrinTrail after any such changes constitutes your acceptance of the new Terms.

User Responsibilities

As a user of Steven by PrinTrail, you agree to use the service in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Account Terms

To use certain features of Steven by PrinTrail, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to update your information as necessary to keep it accurate and complete.

Payment Terms

If your use of Steven by PrinTrail involves payments, you agree to pay all fees and charges associated with your use of the service. All payments are non-refundable unless otherwise stated.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Termination

We reserve the right to terminate or suspend your account and access to Steven by PrinTrail at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the service, us, or third parties, or for any other reason.

Contact Us

If you have any questions about these Terms, please contact us at steven@printrail.com.